{//% unless portal.user.is_agent %} Tickets
Welcome
Login Submit a Ticket News {//% endunless %}

Messages Templates



Step 1
Create a NEW or edit an existing template.
 
Template Name:
Mandatory, give the template a meaningful name.
 
Datatype:
Select the datatype to the area where your data will be picked from.
Step 2:
Data Element:
Select which type of element you want to add.
 
Text: Plain text.
 
N-OC: Data fields available depending on which datatype you selected in Step 1.
 
System: CrLF, Tab, CurrentUTCTime,Special Characters.
Formatting:
It is possible to format the data output:
Prefix
Add character before the data.
E.g. (Prefix:-) = -PD123
Format
Work for DateTime and Integer
Format the date.
E.g. (Format:ddMMM) = 15MAY.
See Data Fields
Suffix
Add character after the data.
E.g. (Suffix:-) = PD123-
Not Valid
Not used
 
 
 
APIS
 
You can build individual templates for  APIS
From Template
Here you will find predefined templates that can be added.
 
 
 
 
                

                                                    

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.